Customer Service Officer
- September 4th, 2008
- Posted in Customer Service, Junior Executives, Manufacturing, New 2008 Jobs, Senior Executive, Singapore Jobs, Singapore New Jobs
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Home » Customer Service Officer
At Toshiba Data, we believe our greatest asset is our high-performing employees! We take pride in recruiting the best talent and investing in the continued development of our people. You will be thrilled to know that we adopt a pay-for-performance reward philosophy and if you can excel in our collaborative, “can-do†environment to make a “dynamic differenceâ€, you will be provided with the opportunity to expand your career with the Company!
Customer Service Officer
(Singapore - Kallang)
Responsibilities :
- Attend to customer for notebook service and repair (Receiving)
- Follow up calls/emails for repair completed, pending and parts-in (Warranty and Chargeable) status
- Release completed and/or return items without repair jobs to customers
- Assist customers on service enquiry
- Conduct service marketing on consumable sales & meet service requirements
- Log in customer request for Service Job & ensure Job are recorded for follow up
- Data input on service activities (Job feedback & update system)
- Liaise with internal & external staff on progress of Job assignment
Requirements:
- At least 1 year relevant experience customer service
- Good Customer Etiquette
- Good command of English
- Proficient in basic MS Office applications
- Meticulous and customer oriented person
Interested candidates are invited to write-in complete with detail resume and a recent photograph to:
hr@toshibadata.com.sg
Fax: 6748 8843
[tags]Customer Service Officer, Singapore Jobs, Toshiba Jobs opportunities, Work in Singapore[/tags]
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MANALO, FRANZ M.
37 P. Concepcion St.
Tugatog, Malabon City
09275078980
alpha_franz07@yahoo.com
OBJECTIVE
Aspiring for a position which offers opportunities for the development as a person and as professional
QUALIFICATION OVERVIEW
• Strong knowledge on advertising, marketing, sales, customer service and leadership skills.
• High level of communication, negotiation and business skills necessary to represent the company
to various accounts.
• Demonstrated expertise in over-all product development, launch, and promotion of sales and marketing communication tools and advertising campaigns.
• Ability to present to current and potential customers in conducting formal presentations, negotiate and close sales and develop business opportunities.
• Ability to motivate individuals to consistently perform at a level required in meeting deadlines and quotas.
PROFESSIONAL EXPERIENCES
CORPORATE MARKETING OFFICER
Great Pacific Life Assurance Corporation (GREPALIFE)
• Responsible for establishing and maintaining customer relationship, representing the company in sales calls and negotiations and achieving established sales and marketing goals for programs in the whole archipelago.
• Develops new and/or expands business with existing customers through introduction of new products, presenting product information, explaining product features and distinction, and so forth.
• Conceptualizes and ensures implementation of traditional and below-the-line advertising, sales and marketing promotions in coordination with the various niche market segments.
OOH MEDIA PLANNER
Kinetic Worldwide Media Philippines
• Initiates and spearheads production of advertising –related tools meant to aid distribution channels in sales.
• Assist in development and implementation of the company’s marketing communication plan. Evaluates advertising proposals and provides necessary recommendations.
• Specialized in outdoor or non-traditional advertising planning.
CUSTOMER INTERACTION ASSOCIATE
Ambergris Solutions Inc.
• Analyze customer concerns and perform each essential duty satisfactorily. Process financial request on Dell computer clients.
• Expedite deliveries per customer request. Continually participate in additional training related to job. Process service adjustments.
EDUCATIONAL BACKGROUND
UNIVERSIDAD DE MANILA TUGATOG NATIONAL HIGH SCHOOL
B. MASS COMMUNICATION MALABON CITY
2003-2007 1999-2003
PERSONAL DATA
Date of birth: March 11, 1986 Sex: Male
Place of birth: Malabon City Civil Status: Single
Age : 22 yrs. Old Religion: Born Again Christian
AFFILIATIONS:
La Universidad Publications English Ambassador Society
News Editor (Alumni) Member
Lions Club International Kiwanis Club International-
Member Knights of Columbus Member
World-CARP Service for Peace
Member Youth Ambassador
SEMINARS AND TRAININGS
• Web Page Designing and Java Scripting (City State Hotel, 2004)
• Philippine Daily Inquirer Seminar (Ateneo De Manila University, 2004)
• English American Accent and Philippine Call Center (City College of Manila, 2005)
• Digital Photography and Practical Tips (NCC Bldg. Intramuros Manila, 2006)
• Fundamentals of Advertising (Makati City, 2007)
• DELTA (Sales and Marketing Protocol, 2007)
• Strategic Marketing by Philippine Marketing Association (Araneta Coliseum, 2008)
APPRAISALS AND CITATIONS
• Best Male TV Anchor (Annual Young Communicators Competition, 2005)
• Best Radio Broadcaster (Annual Young Communicators Competition, 2005)
• College People of the Year (Ads ko toh Advertising Congress, 2006)
• Mr. University International-Philippines Delegates 2006
• Ambassador of Goodwill in Service for Peace 2006
• University Achiever 2007
• CMO top producer, 1st quarter of 2008
Hello Sir/Ma’am:
I would like to apply for this position and I believe that my qualifications are suitable for the said post. I have submitted my information in this comment. I hope I will be given a chance to elaborate on my skills further. Thank you.
Company Name : HSBC
Position Title : Process Associate
Position Level : 1-4 Yrs Experienced Employee
Specialization : Customer Service
Industry : Banking / Financial Services
Monthly Salary : PHP 25000
Date Joined : Jun 2008 Date Left : -
Work Description :
-Responding promptly and efficiently to customer queries
-Assisting customers in making a bill payment.
-Assisting customers in making a balance transfer.
-Resending of PIN numbers
-Resending new cards for replacement
-Assisting customers in disputing transactions not recognize
-Activating new cards.
-Facilitating facility review for credit limit increase requests.
-Resending statements
-Handling overall banking transaction queries.
Technical Support Engineer L1(Sept. 21, 2001 up to present)
Sykes Asia Inc.
Job Description:
-Provides first line technical support and providing immediate problem resolution to customers.
-Perform system monitoring and first-level escalation responsibilities for operational systems.
Microsoft bCentral (Sept. 25 to June 2002)
Technical Support Engineer L1
Fastcounter
-Reviewing Fastcounter HTML codes of websites to make sure that the codes are not corrupted
-Reinsert HTML codes if corrupted
Listbuilder
-Checks the mailing list and helps the customers in uploading the list.
-Resending the newsletters of customers
-Sharepoint
-Abuse
Microsoft Product Support and Services (June to Nov. 2002)
Word team
-Troubleshooting printer problems
-Troubleshooting technical problems in computers; all Operating Systems and Office Applications
-Software installations
Microsoft .NET Passport (Nov. up to present)
Customer Service Representative
-Resetting passwords
-Investigating hacked accounts
-Resending Email verification/validation
-Handling Kids Passport concerns
Financial Analyst (March 2001 to July 2001)
Transcultlantic
Job Description : Responsible in providing in depth analysis in the world of financial markets which affects the direction and movement of different global currencies.
Responsible in providing real time news and information as our company subscribe to global financial centers.
Responsible in monitoring the financial positions of our clients to make sure that they are well informed of the status of their accounts.
Promotions Officer (October 2000 to February 2001)
Family First, Inc.
Job Description : Responsible in inviting qualified participants to join the promotion
Responsible in explaining the mechanics of the companys promotion to each qualified participants
Responsible in personally assisting each participants to the Family First, Inc. office until the sales consultant attend to them.
Responsible in preparing reports to the Promotion Manager
IT Support Staff Trainee (June 1999 to September 1999)
On-The-Job Training
Philippine Stock Exchange
IT Department
Job Description : Clerical Works
Resetting trader IDs in the Maktrade terminals of brokers
Assisting the System Specialist in conducting Maktrade seminar for brokers
Responsible in sending daily stock quotes to vendors in and out of the country through the internet
Web page development using HTML
Database Management using MS Access
Creating directories in the trading room
Designed a program using visual fox pro
Software Installation
Computer Installation
User Support
Conducting research using the internet
PERSONAL DATA
ADDRESS: : Block 9 Lot 5 Sorrento St. Maia Alta Subdivision Antipolo City
CELL NO. : 09152312946
AGE : 29
DATE OF BIRTH : June 24, 1978
PLACE OF BIRTH : Manila
SEX : Female
CIVIL STATUS : Married
NAME OF SPOUSE : Edward B. de las Alas
OCCUPATION : Computer Engineer
FATHERS NAME : Joaquin G. Diaz
OCCUPATION : Deceased
MOTHERS NAME : Maripet M. Diaz
OCCUPATION : Teacher
EDUCATIONAL ATTAINMENT
ELEMENTARY : Sienna College of Taytay (1989)
HIGH SCHOOL : Angono Private High School (1994)
Angono, Rizal
VOCATIONAL : STI, San Juan (1995)
Word for Windows, Excel for Windows
COLLEGE : Dominican College (1999)
San Juan, Metro Manila
B. S. Commerce Major in Computer Science
SPECIAL SKILLS
C Language
Pascal
Visual Fox pro
MS Office 97/2000
Windows 95/98
Web Page development using HTML
Powerpoint
MS Access
Advance COBOL
Advance Knowledge of Windows XP and All Windows OS
Expertise in Internet Navigation
Positive Mental Attitude
Highly Trainable
Excellent Customer Service Skills
SEMINARS ATTENDED
IT Seminar (1996)
LAN Seminar (1997)
Software Presentation (1997)
Windows 98 (July 1998)
Launching of Pentium III (August 1998)
Web Page Development Using HTML
Email Genre (August 9 to August 12, 2005)
To whom it may concern.
I am really interested in applying to your company as a Customer Service Officer. My best qualification to be considered to this post would be my 4 years experience in a call center industry here in the Philippines as a Customer Service Representative.
I have been in Singapore twice and I am impressed how this country with diverse cultures opens opportunities to foreigners seeking professional careers abroad. I am really looking forward that you consider my application as I am very much decided to live and work in Singapore and I can assure you that I can contribute a lot to our company’s asset especially in the field of Customer Service.
If you would need my resume and other requirements please do send an email through reinalda_manuel@yahoo.com.
Looking forward to your consideration.
Sincerely Yours,
Maria Reinalda Manuel-Ilagan